Privacy Policy

1. GENERAL INFORMATION AND DATA CONTROLLER

1.1

Thank you for visiting our website. We appreciate your interest in Élan North Boutique. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website.

Personal data refers to any information that can be used to identify you directly or indirectly.

1.2

The data controller responsible for processing personal data on this website, in accordance with the General Data Protection Regulation (GDPR), is:

Élan North Boutique
Email: info@elannorthboutique.com

The data controller determines the purposes and methods of processing personal data.

1.3

For security reasons and to protect the transmission of confidential content (such as orders or inquiries), this website uses SSL or TLS encryption. You can recognize a secure connection by “https://” in your browser address bar and a lock symbol.

We do not use automated decision-making or profiling that produces legal or significant effects in accordance with Article 22 GDPR.

 

2. DATA COLLECTION WHEN VISITING OUR WEBSITE

When you browse our website without registering or submitting information, we automatically collect certain technical data (“server log files”) transmitted by your browser. This includes:

  • Pages visited

  • Date and time of access

  • Amount of data transferred

  • Referring URL

  • Browser type

  • Operating system

  • IP address (anonymized where applicable)

This data is processed based on our legitimate interest in maintaining the functionality, security, and optimization of our website (Art. 6(1)(f) GDPR).

We do not use this data to identify individuals, unless there are indications of unlawful activity.

3. COOKIES

Our website uses cookies to improve your browsing experience and enable certain features.

Cookies are small text files stored on your device. They may be:

  • Session cookies (deleted after you close your browser)

  • Persistent cookies (remain on your device for a set period)

Cookies may collect information such as browser data, location, and IP address.

We use cookies for:

  • Website functionality

  • Shopping cart features

  • User experience optimization

Processing is based on:

  • Art. 6(1)(b) GDPR (contract performance)

  • Art. 6(1)(f) GDPR (legitimate interest)

We may also use third-party cookies for advertising and analytics purposes. You will be informed of this where applicable.

You can control cookies through your browser settings. Please note that disabling cookies may limit website functionality.

When visiting our website, you will be asked to provide consent for non-essential cookies via a cookie banner. You can adjust your preferences at any time.

4. CONTACTING US

If you contact us via email or contact forms, we collect the information you provide to respond to your inquiry.

This data is processed based on:

  • Art. 6(1)(f) GDPR (legitimate interest)

  • Art. 6(1)(b) GDPR (if related to a contract)

Your data will be deleted once your request has been fully resolved, unless legal retention obligations apply.

5. CUSTOMER ACCOUNT AND CONTRACT PROCESSING

When you create an account or place an order, we collect personal data necessary to process your request.

This includes information provided during checkout or account registration.

Processing is based on:

  • Art. 6(1)(b) GDPR (contract performance)

You may request deletion of your account at any time by contacting us.

Your data will be retained only as long as required by legal obligations or for contract fulfillment.

6. MARKETING AND NEWSLETTERS

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will send you promotional emails.

We use a double opt-in system, meaning you must confirm your subscription via email.

Processing is based on:

  • Art. 6(1)(a) GDPR (consent)

You can unsubscribe at any time using the link in the email or by contacting us.

6.2 Marketing to Existing Customers

If you have purchased from us, we may send you offers related to similar products.

This is based on:

  • Art. 6(1)(f) GDPR (legitimate interest)

You may opt out at any time.

7. ORDER PROCESSING AND PAYMENTS

7.1 Shipping

To deliver your order, we may share your information with shipping providers.

7.2 Payment Providers

We use secure third-party payment providers such as:

  • PayPal

  • Klarna / SOFORT (if available)

Your payment data is only shared when necessary for processing transactions.

8. REVIEW REQUESTS

If you give consent, we may send a one-time email asking you to review your purchase.

You can withdraw your consent at any time.

9. SOCIAL MEDIA

Our website may include links to platforms such as:

  • Facebook

  • Instagram

These are implemented in a privacy-friendly way, meaning no data is transferred unless you interact with them.

For more information, please refer to the respective platform’s privacy policy.

 

10. ONLINE MARKETING AND ANALYTICS

We may use tools such as:

  • Google Ads

  • Google Analytics

  • Facebook Pixel

These tools help us:

  • Analyze website traffic

  • Improve user experience

  • Show relevant advertisements

Data processing is based on:

  • Consent (Art. 6(1)(a) GDPR)

  • Legitimate interest (Art. 6(1)(f) GDPR)

You can disable tracking through browser settings or opt-out tools.

 

11. DATA SUBJECT RIGHTS

Under GDPR, you have the following rights:

  • Access your data (Art. 15)

  • Correct inaccurate data (Art. 16)

  • Request deletion (Art. 17)

  • Restrict processing (Art. 18)

  • Data portability (Art. 20)

  • Withdraw consent (Art. 7)

  • File a complaint with a supervisory authority (Art. 77)

Right to Object

You may object to data processing based on legitimate interest or for direct marketing at any time.

12. DATA RETENTION

We retain personal data only as long as necessary for:

  • Legal obligations

  • Contract fulfillment

  • Legitimate business purposes

After this period, your data will be securely deleted.

13. CONTACT

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: info@elannorthboutique.com