Shipping Policy

SHIPPING POLICY

1. ORDER PROCESSING

At Élan North Boutique, every order is carefully prepared to ensure accuracy and quality.

  • Orders are processed within 1–3 business days

  • Orders placed on weekends or public holidays will be processed on the next business day

Once your order has been shipped, you will receive a confirmation email with tracking details.

2. DELIVERY TIME

Estimated delivery times typically range between 5–15 business days, depending on your location.

We work with reliable international shipping partners to ensure your order is delivered safely and efficiently.

Please note that delivery times are estimates and may vary due to external factors.

3. SHIPPING COSTS

We proudly offer free shipping on all orders, with no minimum purchase required.

All orders are delivered directly to your address at no additional cost.


4. ORDERING PROCESS

Placing an order with Élan North Boutique is simple:

  1. Select your desired product and add it to your cart

  2. Proceed to checkout and verify your shipping details carefully

  3. Complete your payment using our secure, SSL-encrypted system

  4. Receive an order confirmation via email


5. SHIPPING DELAYS

While we strive to meet our estimated delivery times, delays may occasionally occur due to:

  • High seasonal demand

  • Carrier-related issues

  • Customs processing

  • Unforeseen global logistics disruptions

We appreciate your patience and understanding in such situations.


6. CUSTOMER SUPPORT

If you have any questions or require assistance with your order, please contact us at:

📧 info@elannorthboutique.com

Our support team is always happy to help.


7. SHIPPING INSURANCE

At Élan North Boutique, we offer optional Shipping Insurance to provide additional protection for your order.

Coverage Includes

Lost Packages
If your order is lost in transit or does not arrive, we will send a replacement at no extra cost.

Damaged Packages
If your package arrives damaged or compromised, we will replace the affected items free of charge.


How It Works

  • Add Shipping Insurance during checkout

  • Contact us within 7 days of delivery (or expected delivery date) if an issue occurs

  • Provide:

    • Photos (for damaged items), or

    • Tracking information (for lost shipments)

Once your claim is reviewed and approved, we will arrange a replacement promptly.


Exclusions

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping details provided at checkout

  • Orders marked as delivered but lost or stolen after delivery

  • Delays caused by customs or shipping carriers


8. IMPORTANT NOTES

  • Orders may be shipped in separate packages depending on availability

  • Tracking updates may take a few days to appear after dispatch

  • We are not responsible for delays once the package is in transit


9. CONTACT

For any shipping-related inquiries, please contact:

📧 info@elannorthboutique.com